Remote technical support is a very competitive industry. To be one of its members is in itself an achievement. However, if an organization was to carve a niche for itself that it came to be known as a name to reckon with, the achievement is all the more gander. iYogi is one such company that has not been a part of the industry for a very long time, nevertheless, it has emerged as one of the industry leaders and is now creating yardsticks that others are competing to meet.
Before we go further with the achievements of iYogi, let us quickly understand the facts and figures that have propelled the organization to reach the position it enjoys today:
iYogi has over 200,000 consumer and small business clients across four countries namely USA, Canada, The UK, and Australia. These are just for its annual subscription alone.
It operates 24x7x365 to cater to thousands of single incident sessions on a daily basis.
It has a fleet of 4500 global technical experts who are skilled to resolve issues with computer and computer peripherals.
The resolution rate of iYogi is 87% which is considered to be one of the best rates in the industry. It is worth mentioning here that the average resolution rate in the industry floats around the 50% mark.
The technical experts of iYogi are specially trained to resolve the most complicated computer issues that users may encounter. This enables an iYogi customer to enjoy a guaranteed fix to their computer issues and that too within the least possible time.
There are various methods that an iYogi certified technician may use to resolve an issue. These include remote access of a userâ€™s computer, chat session, and even onsite services as well. Depending on the preference, the user can opt for a particular type of service that best suits him/her.
Awards and accolades
Owing to the world class services it provides to its customers and also due to its global recognition, iYogi has been a proud recipient to several awards. The Red Herring 100 Award is just one of them to be named here. Awards definitely encourage iYogi to continually strive to offer better services to its clients. However, what inspires it to keep climbing the slippery ladder of success is the constant support and positive response it gets from its global customers. The reviews of the customers truly motivate each iYogi technician to better his/her performance thereby giving a tremendous boost to the overall persona of the company.
Assistance with computers and computer peripherals including software is what is known as technical support. Technical support can be offered to a customer in a variety of ways. Support through telephone, support through the Internet or online support, and onsite support are a few to be highlighted here. No matter what sort of a problem a user may face while using a computer, he/she is very close to getting help to fix the issues. Technical support is no wonder becoming popular with its multi faceted services and happy customers all around.